From June 18th, support tickets, game guides and help centre articles will no longer be handled through Zendesk and will move to FreshDesk.
We will be migrating all tickets from our current Zendesk support tools to 505's FreshDesk support system.
You can already support tickets through Freshdesk here!
All tickets: new tickets, open tickets, pending tickets, and closed historic tickets will transition with this migration.
Then after that date, there will be a small overlap period where Zendesk will still be accessible.
Zendesk will be deactivated at the end of June.
Freshdesk does not require you to create an account to submit a ticket, but the option is there if you want to be able to check your ticket history.
Game guides & in-game links:
During this process, we will also need to update every single in-game deep link from the current Zendesk Help Centre/Game Guides to their new FreshDesk locations.
So you may see that some links do not work or still link back to Zendesk.
There will be a Knowledge Portal, which is the same thing as the Zendesk Game Guides/Help Centre.
It may take some time for all articles to appear, specifically game guides, as they are migrated over and reorganised.
We appreciate your patience!
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article